SpotnEats – A complete food delivery software – easy installation, 100% branding

Here is how Kabir not only saved his restaurant business, but built his empire with our hotel management software...

Kabir was running a small restaurant in the heart of Berlin. Things couldn't be better. There was busy traffic on two sides. People could see his signboard from a mile from both sides. Whether people were going to work in the morning or coming back in the evening or just passing by during any other part of the day, there was a constant hubbub inside the restaurant and even on the pavement where he had placed a few tables and chairs to let his loyal customers enjoy the sun.

Suddenly, a couple of years ago, his cash register began to worry him. In the beginning, the shrinking margins weren't alarming, but within a few months, there was a visible change. Fewer people came to his restaurant and even those who came, just wanted to sit in the sun and have some snacks and beverages. There was a 50% reduction in the inflow within four months and within six months, he could count on his fingers the number of customers coming to his restaurant.

The way people had food was fast changing. Nobody had patients to drop by, sit, order the food, and then wait for it. His girlfriend who worked in an IT consulting company, told him that a couple of online for delivery apps had been launched by two start-ups in Berlin and most of the people preferred to order their food and beverages through the apps.

In the beginning Kabir couldn't understand why people were using apps rather than visiting the restaurant and enjoying the ambience. Then he read a few articles in the New York Times about how people's preferences were in a constant flux and these days instead of spending time in a restaurant, people would rather do something more productive and get their food delivered wherever they wanted. Within a few taps in a mobile phone or through a website, food can be ordered whether one is in the office, at home, or even when luxuriously sitting in a park.

Another benefit of using mobile apps, especially from the point of view of restaurant owners and hotel owners was that less space was needed for customers and instead, that space could be used for preparing and storing different varieties of food items and beverages. He couldn't wait to have his own food delivery management software developed.

By the time he realized that fewer customers were coming to his restaurant and his margins were shrinking, he had already wasted almost a year. He didn't have much money left to hire a team of competent programmers and developers who could build him robust the restaurant management software that would enable him to control his business through his mobile phone from a 360° angle. He was also aware that no matter how great a team of developers is, there is always a chance of the entire project going haywire, wasting time and money in the process. Therefore, he wanted something that could be used out-of-the-box and yet, completely customizable.

His girlfriend who, as we have told above, worked in an IT consulting company, told him that he must check out SpotnEats, a fully functional food delivery and food ordering software that will enable him to completely bypass the need of hiring a restaurant app development company. Her own IT consulting company had recommended SpotnEats to a number of international clients.

After carefully going through the details and having an interaction with the promoters of SpotnEats, he was ready to purchase the software within an hour. Aside from providing the details he didn't have to do much. The promoters of the restaurant online ordering system installed the software on their own and carried out all the branding changes. They even customize the admin dashboard, incorporated the digital wallet and created the digital menu for him.

He immediately realized the immense potential. Once the app was set up and was made ready to be downloaded from Google Play Store and Apple's App Store, he started calling up his old customers and prompting them to try out his app. He also used a local PR agency to get flyers distributed in the middle part of the Berlin city from where most of his customers came.

His restaurant was already loved. People loved his food. People remembered him as a pleasant person. Once they came to know that his food was available through an app, they lapped up the opportunity very fast. Soon he was cooking and delivering as much food as he was selling when people used to throng at his restaurant. In fact, even the foot traffic increased now that people knew that it was very convenient to get food and beverages from his restaurant. Within a few months he was selling more food than he was selling before the introduction of the mobile apps and the consequent reduction in the footfall.

Once he grasped all the functions of his hotel management software, he realized that the sky was the limit when it came to delivering food and beverages. People could get delivered food, flowers, bottled water, bakery items, pharmacy products, and even alcohol and medical marijuana for that matter.

There were a few more restaurants and eateries who were going through the same experience but were not comfortable with the idea of getting a food delivery management system of their own. Kabir visited them one by one and offered to manage their online delivery business for them. All they had to do was cook the food and hand it over to the delivery boy or delivery girl. They were ready to give him a small cut. Even that small cut turned into a very big amount when the number of online orders increased.

It's been a year since he purchased SpotnEats food ordering and food delivery management software. He is negotiating to purchase another restaurant across the road.