If you are running a restaurant, you would definitely know that the business now is not what it was 10 years back. It is because of the shift in the restaurant business to online food delivery, on-demand food delivery, etc apart from increased population and people’s adaptation to cuisines. Even a stalwart in the restaurant business requires innovation to be relevant in the business.
Not to mention that many traditional businesses like taxi industry had to undergo drastic technological change to avoid becoming obsolete. So, if you would like to upgrade your restaurant business with some technology, I would recommend a restaurant management software.
Restaurant management software improves the overall effectiveness of your business. The best way to use a management software is to have an app-based food ordering system along with a management system.
See, as I said earlier, the restaurant management solution has a food ordering app inside it. So, it has a customer app, restaurant app, and delivery agent app.
The customer app keeps track of all the customers who have visited the restaurant or ordered online from the restaurant. It sends frequent rewards, loyalty points, cashbacks, and offers.
With GPS tracking in place, the customers can easily track the restaurant to dine in. In case of online ordering also, the customer can track the location of the delivery agent in the app.
During peak hours and weekend, the demand in the restaurant will be high and to those who want to dine inside there may not be enough tables to use. In such cases, the users can reserve the tables beforehand by specifying the time and no. of seats. A step further, the users can even order the foods during table reservation itself.
While being inside the restaurant itself the customer can order food using the app without any intervention at his own time. The customer just has to scan the QR code in the restaurant with the customer app in his smartphone. Even the payment inside the restaurant can be done using the mobile.
With e-menu in the app, the user can order delicious food and it will be delivered at his doorsteps in minutes. As said before, tracking and payment can also be done on the app.
Using the app, the customer can customize the food according to his taste. Suggestions can also be made to the chef on cooking method etc.
Due to some unfortunate reason the customer has to cancel the order. Without any hassles, he can cancel the order.
Multiple payments can be done in the app. Digital payments, debit/credit card, ewallet, UPI payments can be done with a tap.
In a restaurant, there will be waiters, chefs, and many workers. Managing them along with the orders(online/offline) from the customers is a big task. With a restaurant dashboard in place, both the efficiency and effectiveness in carrying out everything is increased. The restaurant panel is controlled by an admin.
As soon as the restaurant gets an online order, automatically a delivery agent is assigned. The delivery agent picks the order and delivers it to the concerned customer.
The admin assigns a waiter to the table if it is occupied by a customer. The admin can use the web panel to view the total number of waiters and can assign them to a table.
As said earlier, the customer can choose the ingredient, and customize the menu. This details of customization of an order will be sent directly to the chef. The chef get a notification and cooks the food as per the instructions.
SpotnEats is an exhaustive restaurant management solution which houses features more than what is mentioned above. Our team of adroit developers has diligently and painstakingly worked to create these solutions. SpotnEats is separately available as an on-demand based online food delivery application also. This solution can also be used by a person who is not even in the restaurant business as an aggregator model.
To know more details about our restaurant management solution, Please connect with our expert team at Whatsapp or drop us an email to [email protected]. We have a dedicated business team who are available 24/7 to clear your queries.
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